All core values
Performance
Repairability
Designing products and processes so faults can be diagnosed and corrected without unnecessary replacement or waste.
Behaviors
- Makes common failures easy to diagnose
- Provides usable repair instructions
- Chooses replaceable parts where practical
Anti-patterns
- Replacing whole systems for minor defects
- Hiding information needed for repairs
- Designing out access to serviceable parts
Reinforce it with
- Repair reviews during design
- Tracking recurring repair barriers
- Feedback from service and support teams
Repairability extends the useful life of work rather than treating every fault as a fresh purchase.