All core values
People
Compassion
Responding to people's struggles with care, without losing accountability for the outcome.
Behaviors
- Checks in before checking on deadlines
- Makes room for hard seasons
- Pairs care with clear expectations
Anti-patterns
- Compassion without standards
- Tough love that is mostly tough
- Ignoring suffering to avoid hard conversations
Reinforce it with
- Manager training on supportive accountability
- Employee assistance and flexibility
- Peer support networks
Compassion is how accountability stays human.