All core values
Trust
Consistency
Behaving the same way on the good days and the hard ones, so people can predict you.
Behaviors
- Applies standards evenly
- Keeps small commitments
- Reacts to bad news the same way twice
Anti-patterns
- Rules that bend for favorites
- Mood-driven leadership
- Policies rewritten to fit a case
Reinforce it with
- Documented decision criteria
- Calibration across managers
- Follow-through tracked publicly
Consistency is what makes trust cheap to maintain.