All core values
Trust
Duty
Doing what the role requires because it matters, not because someone is watching.
Behaviors
- Handles unglamorous obligations on time
- Covers the gap when nobody owns it
- Holds the standard when it is inconvenient
Anti-patterns
- Duty used to justify martyrdom
- Compliance without judgment
- Only doing what is visible
Reinforce it with
- Clear role expectations
- Recognition for invisible work
- Leaders taking their share of the drudgery
Duty is the quiet reliability that keeps an organization running.