All core values
People
Human agency
Preserving people's ability to understand, question, and meaningfully influence decisions that affect their work and lives.
Behaviors
- Offers human review of consequential automated decisions
- Explains the choices available to affected people
- Lets employees challenge system recommendations
Anti-patterns
- The system said so as the final explanation
- Choice that cannot change the outcome
- Removing judgment from work without consultation
Reinforce it with
- Human-review pathways
- Employee participation in workflow design
- Clear authority to override unsuitable recommendations
Human agency keeps people participants in the work rather than subjects of a system.