All core values
People
Listening
Hearing what someone actually means before responding to what you assumed.
Behaviors
- Plays back what it heard
- Asks a second question before advising
- Lets quiet people finish
Anti-patterns
- Waiting to talk
- Rebutting before understanding
- Listening only to senior voices
Reinforce it with
- Meeting norms on airtime
- Skip-level listening sessions
- Coaching that starts with questions
Listening is where respect and good decisions overlap.